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Privacy Policy

Twigs Floral Design Studio is committed to respecting and protecting the privacy of our clients. Please review our policy statement for detailed information.

Collecting Your Information - Our site uses an order and registration form so that you can request information, products and services. However, you can visit our site at any time without identifying yourself or providing any personal information.

Our order form asks for contact information about you (email address, mailing address, telephone number). This is used to fulfill your order and to get in touch with you when necessary. The financial information you provide (credit card number and expiration, billing address, etc.) is used to bill you for products and services. We use SSL (secure socket layer) and PGP technology to protect the security of your credit card information.

Using Your Information - We do not sell or rent the information you provide us to third parties.

If you have any hesitation about placing an order with us online, we invite you to make your purchase by phone by calling 1-401-398-8833. Our designers are available and will be happy to customize your order.

Removing Your Information - You may request to have your name and email address removed from our mailing list at any time by emailing us at Your name and email address will be removed immediately. However, if you place an order after removing your email address from our mailing list, you will still receive an email confirmation of your order.

Protecting Your Credit Information - Twigs uses a sophisticated secure encryption server on which to store all of your personal and financial information. This information is maintained in our company and is not available to anyone outside our company. In addition, we have strong internal security measures in place to prevent the loss, alteration or misuse of your information once it is in our records.

We do recommend that you keep your password in a safe place and that you remember to sign off your account when you have completed your order.

Cookies And Other Technologies - Our site uses cookies and other technologies to obtain certain types of information when your web browser accesses the site. ‘Cookies’ are small pieces of information that are stored by your browser. Cookies help us improve your experience on the site, however, if you wish to block, erase, or be warned of the use of cookies, please refer to your browser manufacturer. When you view a video on our site, a third party may also set a ‘flash cookie’ on your computer. Rejecting, or removing, browser or flash cookies may affect certain features on our site.

​This website uses Google Analytics to help analyze how users use the site. The cookies used to collect standard information are used in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity thereby allowing us to create the best experience possible.

Google Analytics collects information anonymously. Google will not associate your IP address with any other data held by Google. Neither this site nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website. Google Analytics reports website trends without identifying individual visitors.

Contacting Twigs - If you have any questions or concerns about our privacy policy, please contact us in one of the following ways:

By Mail:
Twigs Floral Design Studio
PO Box 1823
East Greenwich, RI 02818

By Phone: 1-401-398-8833 

By Email:

Your Agreement With Us - When you use our site or place an order with us, you agree to the collection of information outlined above in our privacy policy. Should it become necessary to update this policy, we will post all changes on our site and those changes will go into effect when posted.

Twigs is committed to building lasting relationships with our customers and to providing the best customer experience possible. We are constantly reviewing and updating our product and services offerings in order to respond to the needs of our customers. We are always happy to hear from you and invite you to email us or to call at 1-401-398-8833.

Linked Sites If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Delivery Policy

A local delivery fee of $10 - $40 will be added to each order, for each address. For deliveries outside of our local delivery area, this fee is increased. US orders must be received before 10 am in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following business day. We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. Delivery of orders to rural route addresses or cemeteries cannot be guaranteed. Please call us at 401-398-8833 and one of our designers will be happy to assist you.

Substitution Policy

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated. Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you've selected, then we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We appreciate your understanding and trust in allowing us the freedom to create the perfect design for you.

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